We are looking to employ a receptionist to join our friendly team.

This role requires experience with client care or a similar customer facing role. This is a full-time post that would suit someone who puts the client at the heart of their role, not necessarily currently in the veterinary world but definitely in a busy, service focused environment. Full training on our systems will be given to the successful candidate who will be expected to use their own initiative, have a full driving licence and be available to work across all of our branches in South Oxfordshire. This role is full time (37.5hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday).

Key Responsibilities:

• To provide a friendly, efficient and caring service to clients and their animals.
• To answer the telephone and take accurate messages.
• To deal with clients at reception or on the telephone.
• Be able to enter computer data accurately and appropriately.
• To handle payments and cash up in line with practice protocol.
• To assist with the cleaning and tidying of the waiting room, reception area, consulting rooms and pharmacy.
• To liaise with reception, nursing and veterinary staff.
• To stock shelves with food and pet products.
• To participate in training and development activities as required.
• To attend team and practice meetings as required.
• To follow correct policies, protocols and procedures.
• To be efficient, courteous and polite.
• To be concerned and helpful to colleagues, clients and their animals, under all conditions.
• To be keen, enthusiastic and willing to learn and an honest and reliable team member.
• To uphold the Larkmead Values.

This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

• Support to complete awards and become registered with the British Veterinary Receptionist Association
• 5 working weeks holiday
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Loyalty holiday buying scheme (after 3 years’ service)
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates for local gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk

Job Description

This is a great opportunity for an enthusiastic applicant to join our friendly team.

The role is to support the pharmacy function with the ordering, supply processing, storing and reporting of medicines, consumables, and all other stock items. You will work closely with the Pharmacy team leader to cover all branches.

We are looking for an enthusiastic and proactive administrator used to work in a fast paced and varied environment.  The ideal applicant will have a keen eye for detail, good communication skills and be comfortable with reviewing financial data and producing reports. You should be comfortable using IT systems and a willingness to learn new systems.

Experience working in the animal industry, any Pharmacy knowledge and an SQP qualification would be an advantage but not essential as training can be provided for the right candidate.

The role is full time, 40 hours per week, working from all Larkmead Practices.

Main Responsibilities

• Ensure pharmacy functions are carried out within the legal requirements of the Vet Medicine Regulations to include medicine storage, medicine temperature, monitoring, record keeping, labelling requirements, in feed and home mixer prescriptions.
• To provide efficient and accurate supply chain services to both internal and external clients.
• To order and receive into stock medicines and other items from manufacturers and wholesalers as appropriate.
• To ensure changes in pricing are recorded according to Larkmead procedures in an accurate and timely manner.
• To undertake regular stock takes across all branches (to include contents of practice vehicles).
• To maintain optimal stock levels for all branches and inform colleagues of any disruption or change.
• To measure and minimise wastage by resolving any incidences of overstocking or understocking and review stock levels as required.
• To work with the Pharmacy Team Leader ensuring all pharmacy administrative and support tasks are completed effectively and efficiently.
• To adhere to policies, protocols, procedures and assist in their development where appropriate.
• To participate in training and development activities as required.

Essential skills

• To be thorough, with a keen eye for detail.
• To be comfortable with reviewing financial data and producing reports.
• To run with ideas from implementation to completion.
• To be able to problem solve and make decisions.
• To be able to communicate well with good social skills.
• To be able to multitask and prioritise workload.

 Other

•  To be efficient, courteous, and polite.
• To be concerned and helpful to colleagues, clients, and their animals, under all conditions.
• To be keen, enthusiastic, and willing to learn and an honest and reliable team member.
• To uphold the Larkmead Values.

Benefits Include:

• 5 working weeks holiday
• Loyalty holiday buying scheme (after 3 years’ service)
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates for the Park Gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk