We are looking to employ a receptionist to join our friendly team.

This role requires experience with client care or a similar customer facing role. This is a full-time post that would suit someone who puts the client at the heart of their role, not necessarily currently in the veterinary world but definitely in a busy, service focused environment. Full training on our systems will be given to the successful candidate who will be expected to use their own initiative, have a full driving licence and be available to work across all of our branches in South Oxfordshire. This role is full time (37.5hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday).

Key Responsibilities:

• To provide a friendly, efficient and caring service to clients and their animals.
• To answer the telephone and take accurate messages.
• To deal with clients at reception or on the telephone.
• Be able to enter computer data accurately and appropriately.
• To handle payments and cash up in line with practice protocol.
• To assist with the cleaning and tidying of the waiting room, reception area, consulting rooms and pharmacy.
• To liaise with reception, nursing and veterinary staff.
• To stock shelves with food and pet products.
• To participate in training and development activities as required.
• To attend team and practice meetings as required.
• To follow correct policies, protocols and procedures.
• To be efficient, courteous and polite.
• To be concerned and helpful to colleagues, clients and their animals, under all conditions.
• To be keen, enthusiastic and willing to learn and an honest and reliable team member.
• To uphold the Larkmead Values.

This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

• Support to complete awards and become registered with the British Veterinary Receptionist Association
• 5 working weeks holiday
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Loyalty holiday buying scheme (after 3 years’ service)
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates for local gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk

Accounts Officer

This is a great opportunity for an enthusiastic applicant to join our friendly Accounts team. We are seeking a detail-oriented and proactive Accounts Officer. The ideal candidate will have solid accounting knowledge, hands-on experience with Xero, and a minimum qualification of AAT Level 3 or equivalent. Your main responsibility will be for the management of the day-to-day of financial operations within the Purchase Ledger, with providing support to the Sale Ledger and Accounts Co-ordinator. The role is 30-37.5 hours per week and based at our office in Sutton Courtenay.

 Main Responsibilities

• Ensure accurate management of the Purchase Ledger, including but not limited to:
  • Posting of supplier invoices to Xero with correct approval and coding.
  • Process weekly payments to suppliers and staff expenses.
  • Reconcile supplier statements.
  • Maintaining supplier records on Xero.
• Manage daily bank transactions – processing supplier payments and client receipts on Xero.
• Reconciling all bank accounts on Xero.
• Manage credit card posting and reconciliations on Xero.
• Support the Accounts Co-ordinator with month-end and year-end tasks such as journals and reporting.
• Manage the accounts email inbox and liaise with suppliers, clients, and internal teams regarding financial queries when required.
• Provide support to sales ledger during annual leave and/or sickness absence.
• Attend team and practice meetings as required.
• Undertake any other projects as requested by your Team Leader.

Essential skills

• To have proven experience as an Accounts Officer or similar role.
• To have achieved a minimum AAT level 3 or equivalent.
• To be proficient in use of Xero, Microsoft Excel and other MS Office applications.
• To be thorough, with a keen eye for detail
• To be comfortable with reviewing financial data
• To be able to problem solve and make decisions
• To be able to work independently and as part of a team.
• To be able to multitask and prioritise workload
• To be able to communicate well with good social skills

Benefits include:

• 5 working weeks holiday
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Loyalty holiday buying scheme (after 3 years’ service)
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates at a local gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk

Head Receptionist

We are looking to employ a Head Receptionist to join our friendly team.

This role requires customer facing client care and line management experience.

This is a full-time post that would suit someone who puts the client at the heart of their role, veterinary experience is not necessary but experience in a busy, service focused environment is.

We are looking for someone with great leadership skills and who enjoys managing and developing others; someone invested in their team’s success, and who consistently champions their wellbeing and professional growth.

Full training on our systems will be given to the successful candidate who will be expected to use their own initiative, have a full driving licence and be available to work across all our branches in South Oxfordshire.

This role is full time (37.5hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday) plus 1 Bank Holiday a year.

Key Responsibilities:

• To line manage the reception team
• To carry out team performance appraisals and HAIDS
• To set clear and achievable goals with the reception team to ensure that standards are continually maintained and organisational goals are achieved
• To perform a training needs assessment on a regular basis both at team and individual level
• To investigate and respond to SA client complaints and concerns
• To provide a high level of support to the SA clinical function including:
  • Co-ordinating all necessary functions within the reception team
  • Ensuring rotas are efficient and timely and meet the business needs
  • Maintaining accurate client records
  • Delivering a high standard of customer care across all branches
  • Telephone answering and ensuring that calls and queries are dealt with in a timely and efficient manner
  • Monitoring, improving and developing processes and individuals within the team
• To facilitate the delivery of an effective debt collection process within the SA function, with the support of the accounts team
• To engage with the Operations Management team and ensure the smooth, efficient running of the practice on a day-to-day basis
• To handle payments and cashing up in line with practice protocol
• To organise and chair reception meetings where necessary
• To attend team and practice meetings as required
• To assist in any other project as identified by the Practice Co-Ordinator client care lead or SLT

This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

• Support to complete awards and become registered with the British Veterinary Receptionist Association
• 5 working weeks holiday
• Loyalty holiday buying scheme (after 3 years service)
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates for the Park Gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk