We are looking to employ a receptionist to join our friendly team.

This role requires experience with client care or a similar customer facing role. This is a full-time post that would suit someone who puts the client at the heart of their role, not necessarily currently in the veterinary world but definitely in a busy, service focused environment. Full training on our systems will be given to the successful candidate who will be expected to use their own initiative, have a full driving licence and be available to work across all of our branches in South Oxfordshire. This role is full time (37.5hpw) with 1 in 4 shifts on the weekend rota (a Saturday or Sunday).

Key Responsibilities:

• To provide a friendly, efficient and caring service to clients and their animals.
• To answer the telephone and take accurate messages.
• To deal with clients at reception or on the telephone.
• Be able to enter computer data accurately and appropriately.
• To handle payments and cash up in line with practice protocol.
• To assist with the cleaning and tidying of the waiting room, reception area, consulting rooms and pharmacy.
• To liaise with reception, nursing and veterinary staff.
• To stock shelves with food and pet products.
• To participate in training and development activities as required.
• To attend team and practice meetings as required.
• To follow correct policies, protocols and procedures.
• To be efficient, courteous and polite.
• To be concerned and helpful to colleagues, clients and their animals, under all conditions.
• To be keen, enthusiastic and willing to learn and an honest and reliable team member.
• To uphold the Larkmead Values.

This is not an exhaustive list and is subject to review on a regular basis.

Larkmead Veterinary Group is a happy practice, with a good working relationship between all staff, and welcomes like-minded personnel.

Benefits Include:

• Support to complete awards and become registered with the British Veterinary Receptionist Association
• 5 working weeks holiday
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Loyalty holiday buying scheme (after 3 years’ service)
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Funded CPD & Professional Subscriptions
• Staff social activities
• Discounted membership rates for local gym
• Annual flu vaccination
• Cycle to work scheme

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk

Administrator

 Job Description

This is a great opportunity for an experienced administrator to join our busy Large Animal Office at Cholsey.  The role requires a high level of accuracy and attention to detail and would suit an organised individual used to working in a fast paced and varied environment.

The aim of the role is to ensure the smooth and efficient running of the Large Animal Office and support the Large Animal vet team and clients.

The role is full time, 37.5 hours per week.

Main Responsibilities

 Answer the telephone- take accurate messages, take payments, register clients, book visits, take and prepare medicine orders.

• Administer multiple email and WhatsApp inboxes.
• Ensure TB tests are booked efficiently and UKFarmcare protocols and processes are followed and stocks of consumables maintained.
• Assist in the production of the monthly Large Animal Accounts.
• Participate in Large Animal Client Credit Control.
• Resolve queries from colleagues and clients.
• Maintain diaries and schedule appointments.
• Arrange internal and external events.
• Manage, store and file correspondence.
• Ensure all lab fees are recorded and charged correctly.

Other Duties

• Prepare reports and statistical data as required.
• Send out monthly health plan reminders.
• Manage projects as assigned.
• Attend team and practice meetings as required.
• Follow correct policies, protocols and procedures.
• Provide a friendly, efficient and caring service to all clients and their animals.
• Maintain the office as a clean and safe work environment.
• Participate in training and development activities as required.
• Be keen, enthusiastic, and willing to learn
• Uphold the Larkmead Values.

Benefits include:

• 5 working weeks holiday
• Generous pet discount scheme
• Profit related bonus scheme
• Long Service loyalty bonus scheme
• Loyalty holiday buying scheme (after 3 years’ service)
• Enhanced Maternity package
• Mental Health & Wellbeing support service
• Staff social activities
• Discounted membership rates at a local gym
• Annual flu vaccination
• Cycle to work scheme
• Private Healthcare offered via salary sacrifice

If this sounds like you, please email your CV with a covering letter to hr@larkmead.co.uk