Please read this before requesting to join our Lifetime Care Club
The Lifetime Care Club is an annual payment plan that covers the cost of the main preventative health issues of your pet. Please refer to the application form for full details of what is included in the Lifetime Care Club plan you have chosen. All our plans include 1x annual vaccination (kennel cough and rabies vaccines are offered at a 20% discount), 1x 6 month health check and 12 months of flea and worm treatment (as prescribed by your vet) per annual term. All treatments included in the membership must be taken within the annual term. Treatments cannot be carried froward into the next annual year, any treatments received above the 12 month allowance will be chargeable at the standard treatment cost. The Lifetime Care Club is an annual contract and it is your responsibility to ensure that you receive all the treatments included in the Lifetime Care Club. Membership is not transferable to another pet or owner. The Lifetime Care Club is not a pet health insurance. If Larkmead is unable to provide any service for means outside its control, it will endeavour to provide that service via other means or when it is safe to do so.
The Lifetime Care Club Gold upgrade gives free consultations, including video consultations, booked during routine appointment hours only and does not include out of hours or emergency care, anal gland or claw clip appointments, these services are instead offered at a 20% discount. Any procedures performed or medications that may be prescribed during your consultation are not covered by the scheme. Membership does not include priority booking to vets or appointments. Any repeat booking of consultations not deemed reasonable by the Larkmead Partners will not be covered by the scheme, your Gold upgrade will be cancelled with 7 days’ notice, and no further upgrade payments will be taken.
The Lifetime Care Club is an annual contract whereby 12 monthly payments are required. Payments are collected by Direct Debit and are due on or around the 5th of each month. Payments are collected in arrears. We require the 1st instalment to be paid at the time of joining the plan, the 11 remaining payments will be collected via monthly Direct Debit. Alternatively, the plan can be paid with an upfront annual payment.
Should a Direct Debit payment fail to collect, the payment will be automatically re-presented 7 days post collection. If the 2nd payment request also fails, a 3rd and final payment request will be made to your bank, 14 days after the date of the original presentation. Should the final payment request fail, the Direct Debit will be cancelled and an ad-hoc catch-up invoice will be raised for the missed payment along with an advanced payment for the following month, both required to be paid immediately. Once paid, the Direct Debit instruction will be reinstated for future payments. Should there be 3 consecutive months of failed Direct Debit payments, the plan will be reviewed for early cancellation and an invoice raised for payment of any goods, services and discounts received under the Lifetime Care Club scheme. Whilst there is a payment outstanding, your membership will be placed on hold and Larkmead Veterinary Group will not be obliged to provide any further benefits until this outstanding amount is paid in full.
Larkmead Vets sends information relating to your Lifetime Care Club membership via email. Please ensure that your email address is up to date and add firstname.lastname@example.org to your list of safe senders to ensure that communication is not marked as spam. Should any of your contact information change, please contact Larkmead Veterinary Group so that we can update our records.
Prior to completion of the annual contract we will contact you to advise that it is time to renew your Lifetime Care Club plan. If you wish to continue the plan as is, you do not need to do anything, the plan will automatically renew for a further annual term.
If you no longer wish to continue your Lifetime Care Club, or should you need to make any changes, please contact us, in writing, at least 14 days prior to your next payment date. Please do not cancel the associated Direct Debit Instruction until all 12 instalments have been paid, we will automatically cancel the Direct Debit once the final instalment has been processed, provided notice has been received.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME AT OUR SOLE DISCRETION