LCC Terms & Conditions

Please read this before requesting to join our Lifetime Care Club

What you need to know:

What is included in Larkmead Vets’ Lifetime Care Club

The Lifetime Care Club is an annual payment plan that covers the cost of the main preventative health issues of your pet. Please refer to the application form for full details of what is included in the Lifetime Care Club plan you have chosen. All our plans include 1x annual vaccination (kennel cough and rabies vaccines are offered at a 20% discount), 1x 6 month health check and 12 months of flea and worm treatment (as prescribed by your vet) per annual term. All treatments included in the membership must be taken within the annual term. Treatments cannot be carried froward into the next annual year, any treatments received above the 12 month allowance will be chargeable at the standard treatment cost. The Lifetime Care Club is an annual contract and it is your responsibility to ensure that you receive all the treatments included in the Lifetime Care Club. Membership is not transferable to another pet or owner. The Lifetime Care Club is not a pet health insurance. If Larkmead is unable to provide any service for means outside its control, it will endeavour to provide that service via other means or when it is safe to do so.

Lifetime Care Club Gold membership upgrade

The Lifetime Care Club Gold upgrade gives free consultations, including video consultations, booked during routine appointment hours only and does not include out of hours or emergency care, anal gland or claw clip appointments, these services are instead offered at a 20% discount. Any procedures performed or medications that may be prescribed during your consultation are not covered by the scheme. Membership does not include priority booking to vets or appointments. Any repeat booking of consultations not deemed reasonable by the Larkmead Partners will not be covered by the scheme, your Gold upgrade will be cancelled with 7 days’ notice, and no further upgrade payments will be taken.

Lifetime Care Club payments

The Lifetime Care Club is an annual contract whereby 12 monthly payments are required. Payments are collected by Direct Debit and are due on or around the 5^th of each month. Payments are collected in arrears. We require the 1^st instalment to be paid at the time of joining the plan, the 11 remaining payments will be collected via monthly Direct Debit. Alternatively, the plan can be paid with an upfront annual payment.

Should a Direct Debit payment fail to collect, the payment will be automatically re-presented 7 days post collection. If the 2^nd payment request also fails, a 3^rd and final payment request will be made to your bank, 14 days after the date of the original presentation. Should the final payment request fail, the Direct Debit will be cancelled and an ad-hoc catch-up invoice will be raised for the missed payment along with an advanced payment for the following month, both required to be paid immediately. Once paid, the Direct Debit instruction will be reinstated for future payments. Should there be 3 consecutive months of failed Direct Debit payments, the plan will be reviewed for early cancellation and an invoice raised for payment of any goods, services and discounts received under the Lifetime Care Club scheme. Whilst there is a payment outstanding, your membership will be placed on hold and Larkmead Veterinary Group will not be obliged to provide any further benefits until this outstanding amount is paid in full.

Lifetime Care Club communication

Larkmead Vets sends information relating to your Lifetime Care Club membership via email. Please ensure that your email address is up to date and add lcc@larkmead.co.uk to your list of safe senders to ensure that communication is not marked as spam. Should any of your contact information change, please contact Larkmead Veterinary Group so that we can update our records.

Automatic renewal of your Lifetime Care Plan

Prior to completion of the annual contract we will contact you to advise that it is time to renew your Lifetime Care Club plan.  If you wish to continue the plan as is, you do not need to do anything, the plan will automatically renew for a further annual term.

If you no longer wish to continue your Lifetime Care Club, or should you need to make any changes, please contact us, in writing, at least 14 days prior to your next payment date. Please do not cancel the associated Direct Debit Instruction until all 12 instalments have been paid, we will automatically cancel the Direct Debit once the final instalment has been processed, provided notice has been received.

Cancelling your Lifetime Care Club during the annual contract

• If the Lifetime Care Club is cancelled during the annual contract, we will charge you for any goods, services and discounts received under the Lifetime Care Plan, plus the cancellation fee – payments you have already made towards the Lifetime Care Plan will be offset against these charges.
• If your Lifetime Care Club Direct Debit is returned unpaid by your bank or a Direct Debit Instruction is cancelled and a new Direct Debit Instruction is not set up immediately, the Lifetime Care will be deemed to be cancelled and you will be charged a discretionary administration fee of £10 (incl. VAT).
• You may cancel the Lifetime Care by writing to us at least 14 days prior to your next payment date, however, should early cancellation result in a balance owing to Larkmead Veterinary Group Ltd, an invoice will be sent to you and payment will become due immediately. No credit will be given if the cost of goods received is less than the amount paid by Direct Debit at the time of cancellation.

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit Larkmead Veterinary Group Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Larkmead Veterinary Group Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by Larkmead Veterinary Group Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• If you receive a refund you are not entitled to, you must pay it back when Larkmead Veterinary Group Ltd asks you to. You can cancel a Direct Debit at any time, by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
• Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ
• Larkmead Veterinary Group is a limited company registered in England and Wales with company number 08224672 whose registered office is at Ilges Lane, Cholsey, Wallingford, Oxon, OX10 9PA
• Easy Direct Debits Limited have been appointed by Larkmead Veterinary Group to collect the Lifetime Care Club Membership Fees via Direct Debit using the Easy Direct Debits Limited BACS Bureau. The contract for your Lifetime Care Club Membership remains between the Lifetime Care Club Account Holder and Larkmead Veterinary Group.

How we use your information

• Easy Direct Debits Limited and Larkmead Veterinary Group will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.
• Both Larkmead Veterinary Group and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
• We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
• You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either Larkmead Veterinary Group, Ilges Lane, Cholsey, Wallingford, Oxon, OX10 9PA or Easy Direct Debits Limited, 99 Holdenhurst Road, Bournemouth BH8 8DY.

THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME AT OUR SOLE DISCRETION

• These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
• Any dispute you have which relates to these terms and conditions, or your use of Larkmead Veterinary Group (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

Join our Lifetime Care Club online