Our Video Consultation Service

February 16, 2023

Did you know that you can see one of our own vets from the comfort of your own home? We even have some evening appointments available at no additional cost to routine hours.

Here at Larkmead we are pleased to offer all clients the opportunity to use our video consulting service. Whilst this is not ideal for every appointment, it is very useful if a hands-on examination of your pet is not essential or in some situations, not possible. Examples of when the video service works well include all routine post-op checks (at days 2 and 10 after surgery), 6 month health checks in healthy pets and any queries when you’re not sure if your pet needs to see a vet or not. As with seeing a vet in the surgery, the video vet will have full access to your pet’s medical history plus any test results.

How does it work?

  • Head for the Book A Video Consultation button.
  • Choose the appointment that best suits your requirements (ie. consultation or pre/post op check)
  • Consultations are free of charge for Lifetime Care Club Gold (LCC) Gold members and pre or post op checks. LCC Lark members receive a 15% discount and Kite members a 25% discount.
  • Book your time slot – you can sometimes even find same day appointments available.
  • Fill in your details and the reason for your appointment. Be careful to check your email address is correct.
  • If your consultation is chargeable, you can pay online and confirm details

After booking you will receive a Zoom link via e-mail. On the day of your appointment make sure you have your pet with you and Zoom downloaded on your device. When you are ready just click on your Zoom link at your allocated appointment time. You will be ‘met’ in the call by one of our vets. If an in-house appointment is deemed necessary, this can be booked for you by the vet at no additional consultation cost.

PLEASE NOTE: Video appointments may not be used for emergencies or repeat prescription checks. If the vet decides that your pet requires prescription medication following the video appointment, then a follow-up consultation will be made at the surgery on your behalf. 

We’ve received lots of positive feedback on this convenient service so why not give it a try the next time you need veterinary advice?

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