Pet Insurance Month
September 26, 2024
September is National Pet Health Insurance Month! As vets, we believe that pet insurance enables owners to budget for the unexpected, and if the worst happens, it enables our vets to carry out the most effective treatment.
Traditional pet insurance, however, can be very frustrating and leave customers with an unexpected bill to pay. Dealing with insurance providers refusing to pay claims properly also costs our team valuable time that could be spent focussing on our patients.
In March 2023 we were one of the first vet practices in the UK to launch a simpler, fairer approach to pet insurance with Pet Proactive. Their policies are designed to avoid surprises, and they settle claims directly with us.
Lots of our customers are now benefiting from their policies and their track record has been great:
- Every claim settled has been paid in full.
- Claims have been consistently paid quickly – averaging 5 working days every month.
- Over 90% of our customers get cheaper premiums versus comparable pet insurance products*.
- 93% of our customers have gone on to renew their policy with Pet Proactive*.
Some of the features that we like best about their policies are as follows:
- Any treatment or referral we prescribe is covered, up to the policy limit.
- Medical exclusions (pre-existing conditions) are confirmed at the start of the policy so no nasty shocks when a claim is made.
- Premiums are based on our fair pricing and Pet Proactive will never increase your premium just because you have made a claim.
- Unlike most policies where you may need to pay an excess per condition per year, with a Pet Proactive policy you only pay one excess per year of £100 irrespective of how many conditions you are claiming for, up to your annual claim limit.
- With the exception of routine scale and polish treatments, all dental work is covered too.
* as of end of August 2024
Sarah, Larkmead customer and Buddy’s owner commented on our social media:
“We made the move – We have been with PetPlan for nearly 20 years. What made our final decision –
-
- one £100 excess per year
- direct payments
- much cheaper
- the winning one EXCEPTIONAL CUSTOMER SERVICE.
Thank you to Larkmead for making us aware. Great concept!”
Pets need to be under 6 years old to take out their first policy with Pet Proactive, this enables Pet Proactive to keep the premiums affordable as the pet gets older. To get prices for all of your registered pets under 6 years old, please visit their website here.
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