COVID-19 - Some Frequently Asked Questions

We thought it would be helpful to share a few of the questions we are being asked at the moment. Please note that as the situation changes, these answers may have to change too so please check back regularly!

Updated 19/7/21

Will you be open throughout this pandemic?

We are committed to being there for you and your pets. We are following the guideance of the Royal College of Veterinary Surgeons and therefore some work inside the practice is being carried out 'behind closed doors'. Our team are working in 'bubbles' which means some services usually available may be restricted to certain branches only. Please read the rest of the page for details of how we can help you and your pets.

Our opening hours page is up to date. Our phone lines are extremely busy - please consider whether you can use some of our online services that may save you time

Our farm veterinary team are operating as normal - please call the usual number.

Can I enter the practice?

Yes but please wear a face covering - we take the safety of you, your pets and our teams very seriously. So whilst Government Guidelines may have changed, we will continue to wear facemasks to protect each other and you, so would appreciate if you could do the same. If you are unable to wear a mask, please let us know on booking as we are very happy to make adjustments to see you safely.

Over the average week we see lots of different owners with their pets and our staff work across different shifts so that we can offer our services for longer, more convenient hours (including the out of hours emergency service). This means that our team are exposed (at close quarters – consultation rooms are not large and whilst you hold your pet, the vet or nurse get pretty close!) to lots of different people across the day and then that is replicated across the week. If just one person visits one of our team not knowing they are infectious with COVID-19 and passes it on, then our team could pass it on to lots of the local community and across our entire team, potentially causing us to need to reduce services or even shut for a period of time, not to mention the obvious risk to everyone’s health!

A survey reported by the BBC ( showed that, under normal circumstances, out of a list of 359 different jobs, vets are the 9th most likely to be exposed to disease and the 8th most likely to get into close proximity with other people.

Clients can now accompany their pet into the practice waiting area (strictly 1 client per pet please) provided they are wearing a face covering. You may not be able to accompany your pet into the consultation room but the vet will advise. 

Please do not arrive too early for your appointment as our waiting areas have maximum capacity limits posted at the doors - please listen to the directions from our team. 

Video Consultations

Our video consultation service is available to allow you to discuss your concerns with a vet without leaving the safety of your home. This service uses Zoom and all details of how to join the call will be provided upon booking. Please note the different types of consultations available and choose the right one for your needs. 

Book Your e-Consultation

Useful Links

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As storage space is limited, please collect your order within 14 days.